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Masterbilt Models Privacy Policy

These policies outline the steps we take to process your personal data and how we protect your privacy at:

Masterbilt Models
806 Holly Circle
Allen, TX 75002-5216

We take your information and privacy very seriously! Making sure we are open and transparent about how we use your data is also extremely important to us.

Essential information we collect

In operating our online store, it is essential for us to capture some information about your computing device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, and an indication that you logged in. We do that in order to:

  • remember who you are after you log in so that you do not need to authenticate at each click
  • monitor if our website is running with the high performance we are dedicated to providing
  • let you browse between products without having to start back from the home page at each click
  • remember if you put something in your shopping cart before you decide to checkout
  • control that your data is processed securely

We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites use. A website transfers cookies to your web browser on your computer and then reads the information collected through the cookies each time the user performs an action. Masterbilt Models uses cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth shopping and buying experience that you expect while you are navigating our web site.

Order information you expressly provide

If you buy something from our web site, we will need more specific information about you. To fully process your order and ship the merchandise you’ve selected, we need your personal data such as your first and last name, your email address, and your shipping/billing addresses. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the selected payment method.

Accounts

We recommend you create an account and, in fact, require you do so to place an order. With an account, we remember your essential information though, significantly, not your credit card information and when you decide to buy our products you do not have to provide all of your information over again -- you just have to log-in. Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent will you be able to open your account. We also provide you the opportunity to easily withdraw your consent and delete your account. You can connect with us at any time by sending an email to our customer service department at [email protected]

Emails and Newsletters

If you would like to receive our email newsletters, we only require a valid email address. No additional data is collected. You can revoke consent at any time by sending us an email and requesting removal from our newsletter mailing list. Contact us at [email protected]

How we process your information

Through our shopping cart software we use other, highly specialized external providers to provide the most competitive services. For example:

  • Payments: Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information. We partner with Square to process your credit card payments and and PayPal for those payments.
  • Shipping: We integrate with the United States Postal Service and we use a third-party tool, called XPS Ship, a USPS partner, to process and print postage shipping labels.

How can you control your personal data?

If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us by email at [email protected]. We will be happy to assist you.

How long do we keep your data?

We keep your data for as long as you have an account with us. Most importantly, we have specific obligations for fraud detection and sales tax reasons. Therefore, we might need to retain certain data even if you ask us to delete your personal data.

Do we have any legal obligations when handling your data?

Many. We might need to share your personal information to comply with applicable legal obligations.

European Union GDPR

Click here for access to our GDPR Tools page.

Any update?

If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website and we will make it clear on our home page at masterbiltmodels.com so it will be visible as you enter our store. We may also send you an email detailing any changes.

Updated June 1, 2018